Terms of service

Table of contents
Article 1 – Definitions
Article 2 – Identity of the trader
Article 3 – Applicability
Article 4 – The offer
Article 5 – The agreement
Article 6 – Right of withdrawal
Article 7 – Costs in case of withdrawal
Article 8 – Exclusion of right of withdrawal
Article 9 – The price
Article 10 – Conformity and warranty
Article 11 – Delivery and performance
Article 12 – Continuing performance contracts: duration, termination and renewal
Article 13 – Payment
Article 14 – Complaints procedure
Article 15 – Disputes
Article 16 – Additional or deviating provisions

Article 1 – Definitions
In these terms and conditions, the following definitions apply:
1. Cooling-off period: the period during which the consumer can exercise their right of withdrawal; Read all
about the cooling-off period.
2. Consumer: the natural person who is not acting in the course of a profession or business and who enters into a
distance contract with the trader;
3. Day: calendar day;
4. Continuing performance contract: a distance contract relating to a series of products and/or services,
the delivery and/or purchase obligation of which is spread over time;
5. Durable data carrier: any means that enables the consumer or entrepreneur to store information that is
addressed to him personally in a way that allows future consultation and unaltered reproduction
of the stored information.
6. Right of withdrawal: the possibility for the consumer to withdraw from the
distance contract within the cooling-off period;
7. Model form: the model withdrawal form provided by the trader, which the
consumer can fill in if he wishes to exercise his right of withdrawal.
8. Trader: the natural or legal person who offers products and/or services to consumers at a distance
;
9. Distance contract: a contract whereby, within the framework of a system organised by the trader
for the distance sale of products and/or services, up to and including the conclusion of the
contract, exclusive use is made of one or more means of distance communication;
10. Means of distance communication: a means that can be used to conclude an
agreement without the consumer and trader being together in the same room at the same time.
11. General Terms and Conditions: the trader's present General Terms and Conditions.

Article 2 - Identity of the trader
Asadoro
Bruggestraat 41
3841 Harderwijk
The Netherlands
Email: Contact@asadoro.nl
Chamber of Commerce number 74427806
VAT number NL002505413B73

Article 3 - Applicability
1. These general terms and conditions apply to every offer made by the trader and to every distance contract and order concluded between the trader and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the
consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed at the entrepreneur's premises and that they will be sent to the consumer free of charge as soon as possible upon request.
3. If the distance contract is concluded electronically, contrary to the previous paragraph and before
the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer electronically.
3. If the distance contract is concluded electronically, contrary to the previous paragraph and before
the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically
in such a way that it can be easily stored by the consumer on a
durable data carrier. If this is not reasonably possible,
before the distance contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically
and that they will be sent free of charge by electronic means or otherwise at the consumer's request.
4. In the event that, in addition to these general terms and conditions, specific product or service terms and conditions also apply,
4. In the event that specific product or service conditions apply in addition to these general terms and conditions,
the second and third paragraphs shall apply mutatis mutandis and, in the event of conflicting general terms and conditions, the consumer may always invoke the applicable provision that is most favourable to him.
5. If one or more provisions of these general terms and conditions are at any time wholly or partially
void or voidable, the remaining provisions shall remain in full force and effect.
5. If one or more provisions in these general terms and conditions are at any time wholly or partially
void or voidable, the agreement and these terms and conditions will remain in force for the rest and the
relevant provision will be replaced immediately by mutual agreement with a provision that approximates the meaning of
the original as closely as possible.
6. Situations not covered by these general terms and conditions shall be assessed “in the spirit”
of these general terms and conditions.
7. Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions must be
interpreted “in the spirit” of these general terms and conditions.

Article 4 - The offer
1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
2. The offer is without obligation. The trader is entitled to change and adapt the offer.
3. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer.
3. The offer contains a complete and accurate description of the products and/or services offered. The
description is sufficiently detailed to enable the consumer to make a proper assessment of the offer.
If the trader uses images, these are a true representation of the
products and/or services offered. Obvious mistakes or errors in the offer are not binding on the
business.
4. All images, specifications and information in the offer are indicative and cannot give rise to
compensation or termination of the agreement.
5. Images accompanying products are a true representation of the products offered. The trader
cannot guarantee that the colours displayed correspond exactly to the actual colours of the products.
6. Each offer contains such information that it is clear to the consumer what rights and obligations are
attached to the acceptance of the offer. This concerns in particular:
the price including taxes;
any shipping costs;
the manner in which the agreement will be concluded and what actions are required for this;
whether or not the right of withdrawal applies;
the method of payment, delivery and performance of the agreement;
the period for accepting the offer, or the period within which the trader guarantees the price;
the rate for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic rate for the means of communication used;
whether the agreement will be archived after its conclusion, and if so, where it can be consulted by the consumer;
the method by which the consumer can cancel the agreement without obligation.
whether the agreement will be archived after its conclusion, and if so, where it can be consulted by the consumer
;
the manner in which the consumer can check and, if desired, correct the information provided by him in the context of the
agreement before concluding the agreement;
any other languages in which, in addition to Dutch, the agreement can be concluded;
the codes of conduct to which the trader is subject and the manner in which the consumer can consult these
codes of conduct electronically; and
the minimum duration of the distance contract in the case of a continuing performance contract.

Article 5 - The agreement
1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts
the offer and meets the conditions set out therein.
2. If the consumer has accepted the offer electronically, the trader will immediately confirm
the receipt of the acceptance of the offer electronically. As long as the agreement has not been confirmed by the trader, the consumer can terminate the agreement.
3. If the agreement is concluded electronically, the trader will take appropriate technical and
3. If the agreement is concluded electronically, the trader shall take appropriate technical and
organisational measures to secure the electronic transfer of data and shall ensure a
secure web environment. If the consumer can pay electronically, the trader shall take appropriate
security measures.
4. The trader may – within legal frameworks – inform himself whether the consumer can meet his
payment obligations, as well as all those facts and factors that are important for a
responsible conclusion of the distance agreement. If, on the basis of this investigation, the trader has good
reasons not to enter into the agreement, he is entitled to refuse an order or request, stating reasons, or to attach special conditions to the execution.
5. The trader will provide the consumer with the following information about the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a computer, for example by means of a file that can be downloaded:
5. The trader shall provide the consumer with the following information in writing or in such a way that it can be stored by the consumer in an accessible manner on a
durable data carrier, together with the product or service:
the visiting address of the trader's establishment where the consumer can lodge complaints;
the conditions and manner in which the consumer can exercise the right of withdrawal,
the conditions under which and the manner in which the consumer can exercise the right of withdrawal,
or a clear statement regarding the exclusion of the right of withdrawal;
information about guarantees and existing after-sales service;
the information included in Article 4, paragraph 3 of these terms and conditions, unless the trader has already provided this information to
the consumer prior to the execution of the agreement;
the requirements for terminating the agreement if the agreement has a duration of more than one
year or is of indefinite duration.
6. In the case of a continuing performance contract, the provision in the previous paragraph only applies to the first delivery.

7. Every agreement is entered into subject to the condition precedent of sufficient availability
of the products concerned.

Article 6 - Right of withdrawal
1. When purchasing products, the consumer has the option to terminate the agreement without giving reasons
within 14 days. This cooling-off period commences on the day after receipt of the product
by the consumer or a representative designated in advance by the consumer and announced to the trader
.
2. During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the
product to the extent necessary to assess whether he wishes to keep the
product. If he exercises his right of withdrawal, he will return the product with all
supplied accessories and – if reasonably possible – in its original condition and packaging to the trader,
in accordance with the reasonable and clear instructions provided by the trader.
3. If the consumer wishes to exercise his right of withdrawal, he is obliged to notify the trader within 14 days
of receiving the product. The consumer must notify the trader
using the model form or by other means of communication, such as email. After the
consumer has indicated that he wishes to exercise his right of withdrawal, the customer must return the product
within 14 days. The consumer must prove that the goods have been returned in time,
for example by means of proof of shipment.
4. If, after the expiry of the periods referred to in paragraphs 2 and 3, the customer has not indicated that they wish to
exercise their right of withdrawal or has not returned the product to the trader, the purchase is
final.

Article 7 - Costs in case of withdrawal
1. If the consumer exercises his right of withdrawal, he will be responsible for the costs of returning the goods
at most.
2. If the consumer has paid an amount, the trader will refund this amount as soon as possible, but
no later than 14 days after withdrawal. This is subject to the condition that the product has already been returned
to the online retailer or that conclusive proof of complete return can be provided.
Refunds will be made using the same payment method used by the consumer, unless the consumer
expressly agrees to a different payment method.
3. If the product is damaged due to careless handling by the consumer, the consumer is
liable for any reduction in the value of the product.
4. The consumer cannot be held liable for any reduction in the value of the product if
the trader has not provided all the legally required information about the right of withdrawal; this must be done
before the purchase agreement is concluded.

Article 8 - Exclusion of right of withdrawal
1. Exclusion of the right of withdrawal does not apply to Asadoro given the nature of the products that Asadoro supplies.
2. An exception to paragraph 1 applies when the conditions of Article 7 are violated by the consumer.

Article 9 - The price
1. During the period of validity stated in the offer, the prices of the products and/or
services offered will not be increased, except for price changes resulting from changes in VAT rates.
2. Contrary to the previous paragraph, the trader may offer products or services whose prices are subject to
fluctuations in the financial market and over which the trader has no influence, at variable prices.
This dependence on fluctuations and the fact that any prices quoted are target prices
will be stated in the offer.
3. Price increases within 3 months after the conclusion of the agreement are only permitted if
they are the result of statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are only permitted if the
entrepreneur has stipulated this and:
they are the result of statutory regulations or provisions; or
the consumer has the authority to terminate the agreement with effect from the day on which the
price increase takes effect.
5. The prices stated in the offer of products or services include VAT.
6. All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors.
In the event of printing and typesetting errors, the trader is not obliged to deliver the product at the
incorrect price.

Article 10 - Conformity and warranty
1. The trader warrants that the products and/or services comply with the agreement, the specifications stated in the
offer, the reasonable requirements of reliability and/or usability and the legal provisions and/or government regulations existing on the date
of the conclusion of the agreement.
If agreed, the trader also guarantees that the product is suitable for other than
normal use.
2. A guarantee provided by the trader, manufacturer or importer does not affect the statutory rights and
claims that the consumer can assert against the trader on the basis of the agreement.
3. Any defects or incorrectly delivered products must be reported to the trader in writing within 2 months of discovery of the defect.
4. The trader's guarantee period corresponds to the manufacturer's guarantee period. However, the trader is
4. The trader's warranty period corresponds to the manufacturer's warranty period. However, the trader is
never responsible for the ultimate suitability of the products for each individual application
by the consumer, nor for any advice regarding the use or application of the
products.
5. The warranty does not apply if:
the consumer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by third parties
;
the delivered products have been exposed to abnormal conditions or have otherwise been handled carelessly
or contrary to the instructions of the trader and/or on the packaging;
the defectiveness is wholly or partly the result of regulations that the government has imposed or will
impose with regard to the nature or quality of the materials used

Article 11 - Delivery and execution
1. The trader will take the greatest possible care when receiving and executing orders for products and when assessing requests for the provision of services.
2. The place of delivery is the address that the consumer has made known to the company.
2. The place of delivery is the address that the consumer has made known to the company.
3. With due observance of what is stated in paragraph 4 of this article, the company will execute accepted
orders with due speed, but at the latest within 30 days, unless the consumer has agreed to
a longer delivery period. If delivery is delayed, or if an order cannot be fulfilled or
can only be partially fulfilled, the consumer will be notified of this no later than 30 days after placing the
order. In that case, the consumer has the right to terminate the agreement without incurring any costs.
 The consumer is not entitled to compensation.
4. All delivery times are indicative. The consumer cannot derive any rights from any terms mentioned.
Exceeding a term does not entitle the consumer to compensation.
5. In the event of termination in accordance with paragraph 3 of this article, the trader will refund the amount paid by the consumer
as soon as possible, but no later than 14 days after termination.
6. If delivery of an ordered product proves impossible, the trader will endeavour to make a
replacement item available. No later than upon delivery, it will be clearly and comprehensibly stated
that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items.
The costs of any return shipment will be borne by the trader.
7. The risk of damage and/or loss of products rests with the trader until the moment of
delivery to the consumer or a representative designated in advance and made known to the trader,
 unless expressly agreed otherwise.

Article 12 - Continuous transactions: duration, termination and renewal
Termination
1. The consumer may terminate an agreement that has been entered into for an indefinite period and that extends to the regular
delivery of products (including electricity) or services at any time, subject to
the agreed termination rules and a notice period of no more than one month.
2. The consumer may terminate a contract that has been entered into for a definite period and that extends to the regular
delivery of products (including electricity) or services at any time at the end of the
definite period, subject to the agreed termination rules and a notice period
of no more than one month.
3. The consumer may terminate the agreements referred to in the previous paragraphs:
at any time and not be limited to termination at a specific time or in a specific
period;
at least in the same manner as they were entered into by him;
always with the same notice period as the trader has stipulated for himself.

Extension
1. An agreement entered into for a fixed term and which extends to the regular delivery of products
(including electricity) or services may not be tacitly extended or renewed for a
fixed term.
2. Notwithstanding the previous paragraph, a contract that has been entered into for a fixed period and that extends to the
regular delivery of daily, news and weekly newspapers and magazines may be tacitly extended for a
fixed period of up to three months, if the consumer can terminate this extended contract at the end of
the extension with a notice period of no more than one month.
3. A contract entered into for a fixed term and which extends to the regular delivery of products
or services may only be tacitly renewed for an indefinite period if the consumer may terminate it at any time
with a notice period of no more than one month and a notice period of no more than three months
in the event that the agreement is for the regular, but less than once a month, delivery of daily,
news and weekly newspapers and magazines.
4. A contract of limited duration for the regular delivery of daily, news and
weekly newspapers and magazines for introductory purposes (trial or introductory subscription) shall not be tacitly renewed and shall end
automatically at the end of the trial or introductory period.
Duration
1. If an agreement has a duration of more than one year, the consumer may terminate the agreement after one year
at any time with a notice period of no more than one month, unless reasonableness and fairness preclude
termination before the end of the agreed duration.

Article 13 - Payment
1. Unless otherwise agreed, the amounts owed by the consumer must be paid
within 7 working days after the start of the cooling-off period as referred to in Article 6, paragraph 1. In the case of an
agreement to provide a service, this period commences after the consumer has received confirmation of the
agreement.
2. The consumer has the duty to report any inaccuracies in the payment details provided or stated to the
business without delay.
3. In the event of non-payment by the consumer, the business has the right, subject to legal restrictions, to
charge the reasonable costs communicated to the consumer in advance.

Article 14 - Complaints procedure
1. The trader has a sufficiently publicised complaints procedure and handles complaints
in accordance with this complaints procedure.
2. Complaints about the performance of the agreement must be submitted to the trader within two months of the consumer discovering the defects, fully and clearly described.
3. Complaints submitted to the trader will be answered within 14 days of receipt. If a complaint requires a longer processing time, the trader will provide the consumer with a provisional response within 14 days and inform the consumer of the longer processing time.
3. Complaints submitted to the trader will be answered within a period of 14 days from the date of
receipt. If a complaint requires a foreseeable longer processing time, the
trader will respond within the period of 14 days with a confirmation of receipt and an indication of when
the consumer can expect a more detailed answer.
4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the
dispute resolution procedure.
5. In the event of complaints, a consumer must first contact the trader. It is also possible to
submit complaints via the European ODR platform (http://ec.europa.eu/odr).
6. A complaint does not suspend the obligations of the trader, unless the trader indicates otherwise in writing.

7. If a complaint is found to be justified by the trader, the trader will, at its discretion, either
replace or repair the delivered products free of charge.

Article 15 - Disputes
1. Agreements between the trader and the consumer to which these general terms and conditions apply
are governed exclusively by Dutch law. This also applies if the consumer resides abroad.
2. The Vienna Sales Convention does not apply.

Article 16 - Additional or deviating provisions
Additional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the
consumer and must be recorded in writing or in such a way that they can be stored by the consumer
in an accessible manner on a durable data carrier.